For most of us, such notions of customer service, responsibility and accountability have been lost in the global ‘call centre’ climate. Going that extra mile or taking ownership of a client’s affairs are concepts no longer applicable in this modern world, which is where Howitt Partners differs…
In brokering your mortgage or loan requirements, Howitt Partners closely resembles the old-fashioned (yet not out of favour) concept of a private banker who literally leads and guides you through your financial processes every step of the way, acting as a buffer to the often confusing internal mechanics of the banking industry. We’re the banking experts with the know-how for anticipating scenarios and potential ‘roadblocks’ so you don’t have to be.
Howitt Partners believes that finance brokering is far more than just matching you with a lender – it’s about creating an ongoing relationship with clients. When you partner with us, you don’t need to repeat yourself to a different bank employee every time you call. Our kind of personal service has resulted in a loyal clientele of repeat business and word-of-mouth referrals, which is the primary means by which we’ve built our family business.
By proving ourselves worthy of your trust, going beyond the call of duty and providing a service that is invaluable yet doesn’t cost you anything, we offer an edge over dealing directly with the banks and many others working as finance brokers.
While calculators have become a common feature of finance and banking websites, we’ve chosen not to include calculators so to avoid misleading our clients. Calculators take a one-size-fits-all approach to lending and do not accommodate real-world conditions, which means they rarely offer an accurate measurement of your borrowing capabilities.
Charles Howitt has over 20 years experience in senior management roles in both retail and commercial banking in Australia. While climbing the corporate ladder, he worked across all departments in banking, which has equipped him with an unparalleled knowledge of not only how banks work but also how they talk and think.
Since 2011 Charles has been in the nMB First 11 Mortgage Brokers of the year. In 2012, Charles was positioned at number 19 in the MPA Top 100 Mortgage Brokers in Australia. He is also a current member of the Mortgage and Finance Association of Australia.
Georgie Howitt came from an operations management role outside the banking industry to join forces with her brother, Charles, several years ago. Her involvement has helped sharpen the customer service engagement of Howitt Partners, drawing from her considerable experience dealing with a wide range of people from all walks of life.